Here's an email they just sent regarding the update. Note we are 5 weeks into an 11 week quarter.
Technology Update Week 5 Winter 2011
In addition to some corrections to current system builds, I would like to address some trends we are seeing at the Helpdesk and communicate some solutions to common issues.
At the bottom of this email you will see the previous Week 2 updates so that you can see the history of updates.
Without further ado, here are the Week 5 Technology Updates!
1. Wacom Tablet Driver Version 6.15 update v2
-We attempted to address this through network deployment during our last update phase. What we have found through testing was the update did not install cleanly, requiring some manual intervention to properly test the driver component of the install. This means we will have to install it to individual computers one at a time.
This issue has been addressed in the following labs: 160, 165, 172, 235, 265, 275
In addition, we will be addressing the remainder of the labs, tonight and throughout the next week. We expect to have this corrected in all labs and student areas by Friday February 18th.
2. Unreal Developer’s Kit
-As a result of the removal of User install rights, which I will address further down the list, we are also finding out about software that was previously being used that is important to workflow for students. While we did not have any requests for this software to be installed in the normal process, we understand that students and faculty need these tools.
UDK is supported by our system and we have the rights to install it the following is a list of the labs in which it was installed previously: 160, 172, 235, 265
This install will be in completed in all labs during the Summer Lab Update session.
3. Lectra product issues
-Vigiprint for PDF Creation
As mentioned in the Quarterly Updates email, this portion of the Lectra Suite is no longer supported in Windows 7. A computer running Windows XP has been set aside for this program. It will be placed in Room 274 next week and is to only be used to convert Lectra Product design into PDF’s.
The digitizer for drawing patterns seems to also have some trouble with Windows 7, but it does work, it just requires some finesse. The proper use of this product should be to first identify it on the tray, then reset the power on the Digitizer and it works nearly every time. Occasionally you will see a halt message on it, which means that the computer will need be restarted as it is no longer recognizing the device.
As with all hardware products, we plan to update this device as it nears its shelf life in the classroom.
4. Render Pal
-We have corrected the issues with Renderpal picking up on some clients, as we update the software on the machines; however the direct cause of clients dropping currently is Windows failing to recognize the driver as a digitally signed Windows component. This is an issue that the Developers at Shoran Software are addressing. In the mean time, we have found a few ways to get the software working.
We hope to have the 24/7 Render group available by the end of next week. If you fire up the Client software you will see that some machines are available in it now. You may use those to render, please report back any issues you come across with this. Because this really has not been used to this point, we suspect a lot more troubleshooting will be needed to get this fully running.
We will look into upgrading this Software/Hardware to another product more stable in the future.
Many other minor software tweaks, changes and bugs were identified and squashed in these updates, however as we move forward please ensure you open a ticket with issues you come across in the labs so they can be addressed.
1. Cintiq Lab 165
-Wacom's backorder of Cintiq’s are being fulfilled. We expect delivery of these products next week, and hope to have 25 Cintiq’s added to lab 165 by the end of February.
2. Computer Lab 164 (New iMac Lab)
-Furniture Delivery is expected next week and we will hope to open this lab up in the next few weeks. Because there are currently no classes scheduled in this lab, once it is completed, Lab 164 will be used as an Open Lab for the remainder of the Winter 2011 quarter.
3. File Server Update
-We received shipment of our new File server which will be supporting a new in/out box and transfer drive structure when it is brought online. Additionally once the new file server is brought online, we will retask the old server to be a separate Mac In/Out Box structure, to alleviate data transfer issues on the Mac platform.
Help Desk Trends
1. Myaicampus.com and myeclassonline.com
Since the quarter start we have received a high volume of trouble tickets, walk-ups and phone calls about issues with the use of these two products. While most have been password resets which we are happy to do, we are unable to handle issues locally regarding assignments or other issues not password related. Some of these issues come in on Sunday when there is no one on site to respond to them.
NOTE: All issues other than password resets, should be addressed to the following:
5:00 AM -7:00 PM PST Monday-Saturday
Phone Number: 1-866-642-2711
In addition, if you plan on doing assignment work on Sunday, please remember to check in before Sunday to ensure you have access to everything you need.
2. Student/Faculty Install Rights on EDMC Computers
Please review the policy statement below regarding the installation of software on school computers found in the Student Handbook on page 137.
Section Three, Computer Lab Rules, # 3:
“Students, Faculty and staff may not install software of any kind only any school computers.”
Students, staff and faculty members have a responsibility to comply with EDMC policies such as this one. We safeguard our facilities by keeping software that we do not own off of our computers including fonts or freeware. In addition, copyright laws are to be adhered to strictly within our school.
If access to software or fonts is important to our educational outcomes, please speak with your Academic Director. He or she can initiate a procedure for acquiring and installing these types of items as they are approved.
While the Information Technology staff is not making educational decisions for the classroom, the members of the IT staff are responsible to follow the company policies. The IT staff members adhere to the procedures and approved processes defined by our corporate organization. Therefore all requests for additional software or other supporting data must be made through your academic department.
There are a lot of software packages, fonts and other useful free products out there for anyone to download. Occasionally if it is required and requested through the approved process, software will be installed during the course of the semester, or during are normal update procedures as was the case with the software updates for Unreal Developers Kit.
Thank you for your attention to this very important matter.
Previous Update Week 2 winters 2011
1. Wacom Tablet Driver Version 6.15
-This corrected the pressure sensitive issues. We do see a few machines it did not work on and are working through those, however if you come across one that doesn’t work please email the helpdesk for that station.
2. Sound thru Front Panel Z400 model, XW4600 Realtek 22.214.171.12473
-This patch corrects an issue that existed with sound being able to be acquired through front panel of the computer with headphones or other devices.
Please note that approximately 20 machines had some issues with this patch that were not allowing students/faculty to login. This was related to deepfreeze not cleanly rebooting the machine after the patch. We discovered the resolution to this issue and are addressing it as quickly as possible.
As always, please do not hesitate to email the Help Desk with any issues that you come across with the technology in our school.
Campus Technology Manager
The Art Institute of California – San Diego
7650 Mission Valley Road - 92108
The whole thing made me go "WTF"