The Art Institute's new Restriction of Freeware

The school experience. School related queries, discussions, and stories that aren't specific to a subject.

Moderators: gmalivuk, Moderators General, Prelates

Baker3D
Posts: 4
Joined: Fri May 22, 2009 6:11 am UTC

The Art Institute's new Restriction of Freeware

Postby Baker3D » Sat Feb 12, 2011 5:08 am UTC

I go to the Art institute of California - San Diego, and I'm not going to lie, the school has serious equipment issues. Outdated hardware, installing 32 bit OS's on quad core machines. Purchasing brand new quad core computers and giving them to the fashion design program, while animation students were stuck rendering on old dual core machines. Recently they upgraded to windows 7. With this new upgrade they implemented a new restriction to user’s install rights. We can't install fonts, freeware, and software that is critical to our work flows, not even drivers for portable hard drives... My teacher can’t teach his class because we need the Nvidia filter for normal map generation.

Here's an email they just sent regarding the update. Note we are 5 weeks into an 11 week quarter.



Technology Update Week 5 Winter 2011

All,

In addition to some corrections to current system builds, I would like to address some trends we are seeing at the Helpdesk and communicate some solutions to common issues.



At the bottom of this email you will see the previous Week 2 updates so that you can see the history of updates.



Without further ado, here are the Week 5 Technology Updates!



Software Updates:



1. Wacom Tablet Driver Version 6.15 update v2

-We attempted to address this through network deployment during our last update phase. What we have found through testing was the update did not install cleanly, requiring some manual intervention to properly test the driver component of the install. This means we will have to install it to individual computers one at a time.



This issue has been addressed in the following labs: 160, 165, 172, 235, 265, 275



In addition, we will be addressing the remainder of the labs, tonight and throughout the next week. We expect to have this corrected in all labs and student areas by Friday February 18th.



2. Unreal Developer’s Kit

-As a result of the removal of User install rights, which I will address further down the list, we are also finding out about software that was previously being used that is important to workflow for students. While we did not have any requests for this software to be installed in the normal process, we understand that students and faculty need these tools.

UDK is supported by our system and we have the rights to install it the following is a list of the labs in which it was installed previously: 160, 172, 235, 265



This install will be in completed in all labs during the Summer Lab Update session.



3. Lectra product issues

-Vigiprint for PDF Creation

As mentioned in the Quarterly Updates email, this portion of the Lectra Suite is no longer supported in Windows 7. A computer running Windows XP has been set aside for this program. It will be placed in Room 274 next week and is to only be used to convert Lectra Product design into PDF’s.



-Digitizer

The digitizer for drawing patterns seems to also have some trouble with Windows 7, but it does work, it just requires some finesse. The proper use of this product should be to first identify it on the tray, then reset the power on the Digitizer and it works nearly every time. Occasionally you will see a halt message on it, which means that the computer will need be restarted as it is no longer recognizing the device.



As with all hardware products, we plan to update this device as it nears its shelf life in the classroom.



4. Render Pal

-We have corrected the issues with Renderpal picking up on some clients, as we update the software on the machines; however the direct cause of clients dropping currently is Windows failing to recognize the driver as a digitally signed Windows component. This is an issue that the Developers at Shoran Software are addressing. In the mean time, we have found a few ways to get the software working.



We hope to have the 24/7 Render group available by the end of next week. If you fire up the Client software you will see that some machines are available in it now. You may use those to render, please report back any issues you come across with this. Because this really has not been used to this point, we suspect a lot more troubleshooting will be needed to get this fully running.



We will look into upgrading this Software/Hardware to another product more stable in the future.



Many other minor software tweaks, changes and bugs were identified and squashed in these updates, however as we move forward please ensure you open a ticket with issues you come across in the labs so they can be addressed.





Hardware Updates:



1. Cintiq Lab 165

-Wacom's backorder of Cintiq’s are being fulfilled. We expect delivery of these products next week, and hope to have 25 Cintiq’s added to lab 165 by the end of February.



2. Computer Lab 164 (New iMac Lab)

-Furniture Delivery is expected next week and we will hope to open this lab up in the next few weeks. Because there are currently no classes scheduled in this lab, once it is completed, Lab 164 will be used as an Open Lab for the remainder of the Winter 2011 quarter.



3. File Server Update

-We received shipment of our new File server which will be supporting a new in/out box and transfer drive structure when it is brought online. Additionally once the new file server is brought online, we will retask the old server to be a separate Mac In/Out Box structure, to alleviate data transfer issues on the Mac platform.





Help Desk Trends



1. Myaicampus.com and myeclassonline.com

Since the quarter start we have received a high volume of trouble tickets, walk-ups and phone calls about issues with the use of these two products. While most have been password resets which we are happy to do, we are unable to handle issues locally regarding assignments or other issues not password related. Some of these issues come in on Sunday when there is no one on site to respond to them.



NOTE: All issues other than password resets, should be addressed to the following:



5:00 AM -7:00 PM PST Monday-Saturday

Phone Number: 1-866-642-2711

E-mail: studentsupport@aii.edu



In addition, if you plan on doing assignment work on Sunday, please remember to check in before Sunday to ensure you have access to everything you need.



2. Student/Faculty Install Rights on EDMC Computers

Please review the policy statement below regarding the installation of software on school computers found in the Student Handbook on page 137.



Section Three, Computer Lab Rules, # 3:



“Students, Faculty and staff may not install software of any kind only any school computers.”



Students, staff and faculty members have a responsibility to comply with EDMC policies such as this one. We safeguard our facilities by keeping software that we do not own off of our computers including fonts or freeware. In addition, copyright laws are to be adhered to strictly within our school.



If access to software or fonts is important to our educational outcomes, please speak with your Academic Director. He or she can initiate a procedure for acquiring and installing these types of items as they are approved.



While the Information Technology staff is not making educational decisions for the classroom, the members of the IT staff are responsible to follow the company policies. The IT staff members adhere to the procedures and approved processes defined by our corporate organization. Therefore all requests for additional software or other supporting data must be made through your academic department.



There are a lot of software packages, fonts and other useful free products out there for anyone to download. Occasionally if it is required and requested through the approved process, software will be installed during the course of the semester, or during are normal update procedures as was the case with the software updates for Unreal Developers Kit.



Thank you for your attention to this very important matter.



Previous Update Week 2 winters 2011



1. Wacom Tablet Driver Version 6.15

-This corrected the pressure sensitive issues. We do see a few machines it did not work on and are working through those, however if you come across one that doesn’t work please email the helpdesk for that station.



2. Sound thru Front Panel Z400 model, XW4600 Realtek 6.0.1.5973

-This patch corrects an issue that existed with sound being able to be acquired through front panel of the computer with headphones or other devices.

Please note that approximately 20 machines had some issues with this patch that were not allowing students/faculty to login. This was related to deepfreeze not cleanly rebooting the machine after the patch. We discovered the resolution to this issue and are addressing it as quickly as possible.



As always, please do not hesitate to email the Help Desk with any issues that you come across with the technology in our school.





Scott Boomer

Campus Technology Manager

The Art Institute of California – San Diego

7650 Mission Valley Road - 92108

C. 619.742.6533

P. 858.598.1318


The whole thing made me go "WTF"

Any advice?

User avatar
Bakemaster
pretty nice future dick
Posts: 8933
Joined: Fri Jul 06, 2007 2:33 pm UTC
Location: One of those hot places

Re: The Art Institute's new Restriction of Freeware

Postby Bakemaster » Sat Feb 12, 2011 9:43 pm UTC

If you want to change it, you're probably best going through your student government. My guess is you'd have a better chance of success at convincing the authorities in IT to be lenient about enforcing the policy than you would at actually getting the policy thrown out, because policymakers aren't likely to understand your needs. But, if you can get enough force (read: pissed-off students and faculty) behind a call to change the policy, and you're working with student government which has the right to make itself heard to policymakers, I wouldn't rule it out entirely.
Image
c0 = 2.13085531 × 1014 smoots per fortnight
"Apparently you can't summon an alternate timeline clone of your inner demon, guys! Remember that." —Noc

_Axle_
Posts: 253
Joined: Fri Sep 24, 2010 7:33 pm UTC

Re: The Art Institute's new Restriction of Freeware

Postby _Axle_ » Sun Feb 13, 2011 5:46 am UTC

Coming from another Tech school . . .
The Freeware / self installing programs is kind of a risk. I don't know the paperwork that you signed, but I know where I am at, the school owns 100% of the rights to what we make. This causes issues on some freeware licenses out there. They might not charge, but different EULA's require different ownership conflicts.

About working on Dual cores... well, it might suck, but if your school has a Render farm, it doesn't really matter what computer you work on ( dual core, 2-3 gig is enough to run 3d modeling software ), since all rendering takes place either on separate servers or distributed among all free cycles of computers.

Though, not having default drivers installed and other not working stuff is kind of a shitty IT/Management decision. As Bakemaster said, go through a student government/reps and any teachers on your side would be better as well.
Yakk wrote:Computer Science is to Programming as Materials Physics is to Structural Engineering.

zmatt
Posts: 554
Joined: Mon Feb 07, 2011 3:48 pm UTC

Re: The Art Institute's new Restriction of Freeware

Postby zmatt » Thu Feb 17, 2011 9:14 pm UTC

First I find it funny you complain about dual core cpu's being slow. Makes me feel old and I'm in my 20's........

Also from the perspective of IT, we don't let our users install programs either, and for good reason. It's a massive security hole, and the few people we do let this happen to tend to get the machine infected eventually. Now the way we avoid conflicts like the one you have above is we plan policy changes far in advance and are very transparent with our user base about them. Anything that needs to be included tends to get in. Someone always falls through the cracks but we get them on the other side. Sounds to me like either your IT guys did not do this and assumed they knew what you needed, which is foolish, or a great deal of the faculty did not follow their procedure to request software be installed for them. I have seen policy changes done well and done poorly, it all depend son how well IT and the users communicate with each other.
clockworkmonk wrote:Except for Warren G. Harding. Fuck that guy.

User avatar
Jorpho
Posts: 6279
Joined: Wed Dec 12, 2007 5:31 am UTC
Location: Canada

Re: The Art Institute's new Restriction of Freeware

Postby Jorpho » Sat Feb 26, 2011 8:38 pm UTC

Baker3D wrote:installing 32 bit OS's on quad core machines
Really, there's nothing all that wrong with that provided the machines have less than 4 GB of RAM installed. In fact, it's kind of sensible.

Aren't many of these tools of yours available in portable versions one way or another now?

MysteryBall
Posts: 314
Joined: Wed Jul 29, 2009 2:47 pm UTC

Re: The Art Institute's new Restriction of Freeware

Postby MysteryBall » Sat Mar 05, 2011 12:38 am UTC

Baker3D wrote:-Digitizer

The digitizer for drawing patterns seems to also have some trouble with Windows 7, but it does work, it just requires some finesse. The proper use of this product should be to first identify it on the tray, then reset the power on the Digitizer and it works nearly every time. Occasionally you will see a halt message on it, which means that the computer will need be restarted as it is no longer recognizing the device.

As with all hardware products, we plan to update this device as it nears its shelf life in the classroom.


Wait, what?

The proper use of this product should be to first identify it on the tray, then reset the power on the Digitizer and it works nearly every time. Occasionally you will see a halt message on it, which means that the computer will need be restarted as it is no longer recognizing the device.


This is the proper way to use the device...? Damn, they must have implemented some sort of test you have to pass before you are worthy of using the device, this test is the above procedure obviously.


Return to “School”

Who is online

Users browsing this forum: No registered users and 6 guests