Best Buy's Geek Squad

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awr7126
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Best Buy's Geek Squad

Postby awr7126 » Wed Jan 12, 2011 2:47 am UTC

I have Best Buy's "black tie" protection plan. When I sent my computer away to get it fixed it took almost a month to get my computer back and they said there was nothing wrong with it.

Anyone had a similar experience?
Last edited by awr7126 on Sun Apr 07, 2013 9:17 pm UTC, edited 2 times in total.

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Levi
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Re: Best Buy's Geek Squad

Postby Levi » Wed Jan 12, 2011 2:55 am UTC

They did a pretty good job with mine. I got a brand new computer out of it and got to keep the old HDD. It did take them forever, though.

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Re: Best Buy's Geek Squad

Postby RebeccaRGB » Fri Jan 14, 2011 11:23 am UTC

One of my friends once took his laptop there because it wouldn't boot. They had it for a couple weeks, then told him they couldn't recover anything, and convinced him to buy a replacement hard drive. He brought it to me to have me do the hard drive replacement. Within minutes I had all his files backed up to a CD-R, a new Windows installation going, and the unneeded replacement drive sitting on my bookshelf unopened. I don't know what Geek Squad's standard procedures are exactly, but they obviously don't try very hard.
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Re: Best Buy's Geek Squad

Postby SecondTalon » Fri Jan 14, 2011 5:46 pm UTC

Why Geek Squad Sucks.

Short Version : They hire whoever shows up, provide no time for training, and have a greater emphasis on selling services than actually performing services.
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Re: Best Buy's Geek Squad

Postby kingofdreams » Fri Jan 14, 2011 5:56 pm UTC

I've lost count of how many people tried to convince me that they'll steal my porn.
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Re: Best Buy's Geek Squad

Postby Lostdreams » Fri Jan 14, 2011 6:12 pm UTC

kingofdreams wrote:I've lost count of how many people tried to convince me that they'll steal my porn.


Levi wrote:They did a pretty good job with mine. I got a brand new computer out of it and got to keep the old HDD. It did take them forever, though.
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Re: Best Buy's Geek Squad

Postby Levi » Fri Jan 14, 2011 9:20 pm UTC

There's just one problem with that explanation: I don't keep any porn on my hard drive.

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Re: Best Buy's Geek Squad

Postby Yakk » Fri Jan 14, 2011 9:21 pm UTC

Levi wrote:There's just one problem with that explanation: I don't keep any porn on my hard drive.

... that you know of.
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Re: Best Buy's Geek Squad

Postby kingofdreams » Fri Jan 14, 2011 9:58 pm UTC

Levi wrote:There's just one problem with that explanation: I don't keep any porn on my hard drive.


what kind of life is that? actually I can't find any on mine either, I could have sworn there was some...
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Re: Best Buy's Geek Squad

Postby GenericPseudonym » Fri Jan 14, 2011 11:28 pm UTC

Couldn't you just keep all your porn on internet porn sites?

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Re: Best Buy's Geek Squad

Postby kingofdreams » Sat Jan 15, 2011 1:01 am UTC

but then how will I get thrown out of Australia?
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Re: Best Buy's Geek Squad

Postby SecondTalon » Sat Jan 15, 2011 2:47 am UTC

Play a video game with blood in it?
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Re: Best Buy's Geek Squad

Postby Sungura » Sat Jan 15, 2011 2:56 am UTC

I got their protection plan on my p&s camera. Not because normally I would need this, but because it was to be my caving camera. Particles and moisture in the air ruin the lens mechanisms quickly, mud no matter how careful you are gets stuck under buttons somehow, or trapped in random places making the camera not function. I destroyed both old p&s cameras I had between June when I started caving and September to unusability. So when I got the nice nikon p&s that is a $250 camera on sale for $110 (woo sales + coupon) I paid the $20 for the "if anything happens it gets fixed/replaced" plan for a year. Already it's been replaced once. It made it through the TAG trip last week ok though, surprisingly. But for cameras, they just pay to have it sent out to Nikon to repair. So really, the Geek Squad isn't doing anything.
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Re: Best Buy's Geek Squad

Postby setzer777 » Mon Jan 17, 2011 9:29 am UTC

I first realized how fucked up the Geek Squad thing was when I took in a computer that was having problems (ended up being damaged hardware). While they were still diagnosing it, they told me that if it turned out to be a software problem, I could bring in my boot disk and they would reformat the drive for somewhere around $100.

Yeah...
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Re: Best Buy's Geek Squad

Postby Malodine » Mon Jan 17, 2011 2:52 pm UTC

I know four people that work at my local Best Buy and they are very competent at diagnosing and fixing the computers that they work on, when they are not high. The problem is they are high quite often and actually joke about mistakes they have made while working on someone’s computer while high.
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Re: Best Buy's Geek Squad

Postby awr7126 » Sun Feb 20, 2011 7:34 am UTC

I have a couple months left on my insurance plan. Do you have any suggestions on how to actually get my computer fixed this time?
Last edited by awr7126 on Sun Apr 07, 2013 9:18 pm UTC, edited 1 time in total.

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Re: Best Buy's Geek Squad

Postby fullmoonmidget » Thu Mar 03, 2011 3:35 am UTC

I had a friend who brought her laptop in to Geek Squad so they could fix a key that had broken off. A month later, they get it back to her, with a virus!

awr7126
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Re: Best Buy's Geek Squad

Postby awr7126 » Mon Mar 07, 2011 4:03 pm UTC

fullmoonmidget wrote:A month later, they get it back to her, with a virus!
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Re: Best Buy's Geek Squad

Postby Artemisia » Mon Mar 07, 2011 4:44 pm UTC

I married an ex-geek squad guy who fixed my computer when infected with a virus. my hubby is very competent.

That said, his geek squad experience is from a long time ago...
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Re: Best Buy's Geek Squad

Postby zmatt » Mon Mar 07, 2011 5:38 pm UTC

Man law; never buy the extended warranty on anything.

I also tend to fix most things myself and if I can't I find someone who gets paid more than minimum wage to know what they are doing to fix it.
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Re: Best Buy's Geek Squad

Postby Sheikh al-Majaneen » Tue Mar 08, 2011 5:36 am UTC

I have gone through several mp3 players with black tie protection. By which I mean, when it breaks less than a year later, trade up and get a nice new one for less than fifty dollars.

But my Zune has outlasted that warranty.

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Re: Best Buy's Geek Squad

Postby SecondTalon » Tue Mar 08, 2011 6:05 am UTC

Black Tie Protection does not necessarily mean Geek Squad. With something like an MP3 player, there's not much they can really do other than hand you a new one.
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Re: Best Buy's Geek Squad

Postby The Great Hippo » Tue Mar 08, 2011 6:07 am UTC

A long time ago, I brought in a computer because I couldn't get it to boot. They told me they could reformat it for something along the lines of 100$.

I told them no thanks, took it home, fiddled with it--found the 'reformat button'. Like, the computer had an option to reformat it from the partitioned drive that you could initiate at start up. They wanted to charge me 100$ for pressing a fucking button.

I mean, that doesn't sound so bad if you think that maybe they didn't realize it was that easy on this computer, but then throw in the fact that I had bought the computer from these guys only a month ago...

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Re: Best Buy's Geek Squad

Postby SecondTalon » Tue Mar 08, 2011 6:11 am UTC

Welllllll.........assuming that a Reformat includes the whole "Reinstall of OS, patching of OS" and such, not from an image but from a disk then... eh, $50 an hour, 2 hours billed... yeah, I can see it.

It, uh.. doesn't mean it's something someone should ever *pay* to do. Should be like being able to put gasoline in a car... not that difficult of a skill, really.
heuristically_alone wrote:I want to write a DnD campaign and play it by myself and DM it myself.
heuristically_alone wrote:I have been informed that this is called writing a book.

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Re: Best Buy's Geek Squad

Postby Magnanimous » Tue Mar 08, 2011 7:18 am UTC

Not Geek Squad, But Still: I had to get my laptop's screen replaced a few months ago, and the price quote was around $245. I ended up buying a new screen for $120 then installing it myself... It was roughly as difficult as removing four screws and plugging in one cable.

That said, I might be working at one of these places soon and I love money. Hm.

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Re: Best Buy's Geek Squad

Postby The Great Hippo » Tue Mar 08, 2011 7:37 am UTC

SecondTalon wrote:Welllllll.........assuming that a Reformat includes the whole "Reinstall of OS, patching of OS" and such, not from an image but from a disk then... eh, $50 an hour, 2 hours billed... yeah, I can see it.
Oh. Well, in that case, maybe I shouldn't be holding on to that grudge, then.

...

Nah, fuck it. I will nurse my hatred like a goddamn newborn, until it is big and strong and capable of wielding electric power tools.

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Re: Best Buy's Geek Squad

Postby SecondTalon » Tue Mar 08, 2011 2:52 pm UTC

Yeah, if what they said wasn't to the effect of "Look, we can do it for you, but it'll be about $100. Or you can do it yourself for free because it's stupid easy and it's not like you can really fuck it up any worse than it already is" then you have every right to have a grudge.
heuristically_alone wrote:I want to write a DnD campaign and play it by myself and DM it myself.
heuristically_alone wrote:I have been informed that this is called writing a book.

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Re: Best Buy's Geek Squad

Postby setzer777 » Tue Mar 08, 2011 4:00 pm UTC

SecondTalon wrote:Yeah, if what they said wasn't to the effect of "Look, we can do it for you, but it'll be about $100. Or you can do it yourself for free because it's stupid easy and it's not like you can really fuck it up any worse than it already is" then you have every right to have a grudge.


Yeah, in my experience they didn't mention ease at all. Just:
"bring in your boot disk and we'll reformat for you"
"reformat as in stick the disk in at boot-up and press a few keys?"
"uh...yeah"

Also whenever I buy a new computer they throw in a free antivirus subscription and then offer to install it for $30. $30 to put the disk in and hit "next" a bunch of times. I'm pretty sure their policy is to prey on people who don't understand that they aren't going to accidentally blow up their computer.
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Re: Best Buy's Geek Squad

Postby SecondTalon » Tue Mar 08, 2011 4:03 pm UTC

Ah, yes. The Bluehair Tax.
heuristically_alone wrote:I want to write a DnD campaign and play it by myself and DM it myself.
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Re: Best Buy's Geek Squad

Postby Roĝer » Tue Mar 08, 2011 6:34 pm UTC

Isn't there supposed to be an implied warranty on anything that you buy? If something breaks after a month, the vendor has sold you a poor product, and should give you back your money or replace it, whatever extended warranty or not you have bought.
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Re: Best Buy's Geek Squad

Postby SecondTalon » Tue Mar 08, 2011 7:15 pm UTC

Things that vary widely - the manufacturer's warranty. That said, the above-mentioned warranty scam wasn't an exact replacement (which is what a manufacturer warranty would do) but a way of upgrading to a superior product for a lower price when/if the original product failed.

In short, that had nothing to do with getting a replacement and everything to do with getting a cheaper upgrade.
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Re: Best Buy's Geek Squad

Postby firechicago » Tue Mar 08, 2011 11:13 pm UTC

SecondTalon wrote:Yeah, if what they said wasn't to the effect of "Look, we can do it for you, but it'll be about $100. Or you can do it yourself for free because it's stupid easy and it's not like you can really fuck it up any worse than it already is" then you have every right to have a grudge.


I suspect you underestimate the technological illiteracy of much of the customer base of folks like the Geek Squad. If you're unfamiliar with the phrase "hard drive," much less "reformat," it's certainly not stupid easy. And I'm sure that I know some people who could find a way to screw up that computer worse.

(Yes, some of them are my relatives, who expect me to be their on-call tech support and walk them through complicated procedures like "scanning a picture" or "sending an e-mail attachment.")

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Re: Best Buy's Geek Squad

Postby drkslvr » Thu Mar 10, 2011 11:08 pm UTC

firechicago wrote:I suspect you underestimate the technological illiteracy of much of the customer base of folks like the Geek Squad.

Their vulnerability doesn't make exploiting them morally commendable, just easier.
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Re: Best Buy's Geek Squad

Postby BurningLed » Thu Mar 10, 2011 11:33 pm UTC

I've made some easy money around my neighborhood by doing Geek Squad-esque things at a much cheaper price, and generally following the xkcd Tech Support chart. Getting rid of viruses via "google instructions on how to remove it" and then installing avast! free edition for them, and maybe MalwareBytes or Spybot, and getting 60-80 bucks for it, for example. It's little immoral, I guess, but I'm a broke motherfucker; and I did that for free way too often.

This works mainly because my neighborhood is largely composed of people in their 50's though, so it's not for everyone.
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Re: Best Buy's Geek Squad

Postby Chen » Fri Mar 11, 2011 2:57 pm UTC

drkslvr wrote:Their vulnerability doesn't make exploiting them morally commendable, just easier.


I fail to see how its exploiting any more so than a mechanic charging $50/hour to do the smallest and simplest repair on a car. Its a skill set the person you're paying has and you do not. They charge the fair market price for their service because that is what people are willing to pay instead of learning it themselves.

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Re: Best Buy's Geek Squad

Postby setzer777 » Fri Mar 11, 2011 3:50 pm UTC

Chen wrote:
drkslvr wrote:Their vulnerability doesn't make exploiting them morally commendable, just easier.


I fail to see how its exploiting any more so than a mechanic charging $50/hour to do the smallest and simplest repair on a car. Its a skill set the person you're paying has and you do not. They charge the fair market price for their service because that is what people are willing to pay instead of learning it themselves.


Heh, I'm not sure I'd say inserting a disc and hitting "next" a bunch of times constitutes a "skill set" (where they charge for installing antivirus). They could describe to the customer how to do that in 10 seconds with virtually zero effort.
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Re: Best Buy's Geek Squad

Postby SecondTalon » Fri Mar 11, 2011 3:58 pm UTC

There's people that argue the same thing about changing their oil.

But yeah, it's a simple procedure assuming there's no strange variables, like hard drive drivers that need to be loaded from a Floppy because this is XP and it doesn't understand Thumbdrives for loading hard drive drivers. (and who the hell aside from me has a floppy drive anymore?)
heuristically_alone wrote:I want to write a DnD campaign and play it by myself and DM it myself.
heuristically_alone wrote:I have been informed that this is called writing a book.

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Re: Best Buy's Geek Squad

Postby setzer777 » Fri Mar 11, 2011 4:03 pm UTC

SecondTalon wrote:There's people that argue the same thing about changing their oil.

But yeah, it's a simple procedure assuming there's no strange variables, like hard drive drivers that need to be loaded from a Floppy because this is XP and it doesn't understand Thumbdrives for loading hard drive drivers. (and who the hell aside from me has a floppy drive anymore?)


Heh, I actually don't know how to change oil. I guess I could easily look it up though. I think the difference there is that at least changing oil requires identifying a part of the car I don't know about yet (whatever you open to get the old oil out), whereas most people using computers know where the disk drive is, and know how to insert a disk, they just don't know that there aren't more steps than that.
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Re: Best Buy's Geek Squad

Postby Yakk » Fri Mar 11, 2011 4:05 pm UTC

SecondTalon wrote:(and who the hell aside from me has a floppy drive anymore?)

Oh, it isn't that bad. It happens to everyone sometimes. Or so they say.
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Re: Best Buy's Geek Squad

Postby Dthen » Fri Mar 11, 2011 4:06 pm UTC

I have a pile of floppy drives in my room. :oops:
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